職位描述
Brief Job Description 工作描述簡(jiǎn)述Summarizes the job’s purpose or role and why it exists in the organization概述工作的目的或角色及其在機(jī)構(gòu)內(nèi)的價(jià)值The position is set to provide valuable service of solid great place that delivered by Engineering to customer by manage the business needs of customer, visible the service process to customer and interact with them in right attitude that align with AstraZeneca value and culture.Internally, the position will analyse the service data and provide valuable advice to Engineering LT for continuous improvement of both service level and service method.本職位是為了管理工程部客戶的業(yè)務(wù)需求以交付程部提供的良好的工作環(huán)境，為客戶提供可視化的服務(wù)流程，用符合阿斯利康價(jià)值觀及文化的正確的態(tài)度與客戶相互交流。對(duì)工程部?jī)?nèi)部，該職位需要分析客戶服務(wù)的相關(guān)數(shù)據(jù)并為工程部領(lǐng)導(dǎo)層提供有價(jià)值的建議以便不斷地提升服務(wù)水準(zhǔn)和服務(wù)方法。During project phase fully involved in project Design、Construction、Commissioning and Qualification。As end user to support Global engineering team/Project team to deliver Qingdao pMDI project. And Standardize knowledge and experience during project and startup phase to prepare for Qingdao site PQ and PV and ensure following BAU in terms of SOP/WI and continuously improve process/equipment/operation from project to BAU transition.項(xiàng)目建設(shè)期間參與項(xiàng)目前期的設(shè)計(jì)，建造，調(diào)試和確認(rèn)等工作，作為用戶代表更好的支持項(xiàng)目組實(shí)現(xiàn)青島pMDI工廠的建設(shè)。通過精益標(biāo)準(zhǔn)化和專業(yè)技能持續(xù)標(biāo)準(zhǔn)化和改善如SOP/工作指導(dǎo)以確保項(xiàng)目期間的知識(shí)，技能和經(jīng)驗(yàn)?zāi)軌騻鞒幸灾С治磥淼纳虡I(yè)化生產(chǎn)，并在項(xiàng)目早期就注重工藝/設(shè)備/操作等的持續(xù)改善工作。 Specific Responsibilities/Key Tasks具體職責(zé)/任務(wù)?Design document awareness, installation & commissioning and qualification activities during project period, on job operation and maintenance training.通過對(duì)設(shè)計(jì)文件的熟悉，參與項(xiàng)目安裝調(diào)試驗(yàn)證，以及系統(tǒng)操作維護(hù)培訓(xùn)，熟悉公用系統(tǒng)Being familiar with utility system through ?Fully involved in different project phase and have valuable input as end user.參與到項(xiàng)目的不同階段，作為最終用戶提供有價(jià)值和專業(yè)的建議到項(xiàng)目建設(shè)中。 ?Learn and apply best practice from other sites and other experiences to Qingdao project.學(xué)習(xí)并運(yùn)用其他工廠和行業(yè)的最佳實(shí)踐到新工廠 ?End to end mindset to be involved in project and ensure standardization and continuous improvement to BAU vertical startup through expertise, lean and experience gained from project phase.端到端的思維持續(xù)標(biāo)準(zhǔn)化和持續(xù)改善的理念和能力，通過項(xiàng)目期間的參與，實(shí)踐為未來的商業(yè)化生產(chǎn)的垂直啟動(dòng)和成功做好充足的準(zhǔn)備 ?Operation of public engineering systems and facilities systems公用工程系統(tǒng)及設(shè)施系統(tǒng)運(yùn)行?Responsible for fire protection systems, lighting systems, building plants and related facilities, water supply and drainage, roads, walls, security systems, parking lots, canteens and equipment, non-production area cleaning, insect control and other public facilities in the factory, to ensure the stable operation of the above systems to support production activities.負(fù)責(zé)消防系統(tǒng)、照明系統(tǒng)、建筑廠房及相關(guān)設(shè)施、給排水、道路、圍墻、安保系統(tǒng)、停車場(chǎng)、食堂及設(shè)備、非生產(chǎn)區(qū)域清潔、蟲控等廠內(nèi)公共設(shè)施，保障以上系統(tǒng)的穩(wěn)定運(yùn)營(yíng)以支持生產(chǎn)活動(dòng) ?Lead sustainable development, optimize the operation strategy of public engineering systems, improve energy and water utilization, save energy and reduce consumption, in order to support the sustainable development strategy of the industrial company.引領(lǐng)公司可持續(xù)發(fā)展，優(yōu)化公用工程系統(tǒng)運(yùn)行策略，提高能源以及水的利用率，節(jié)能降耗，以支持工公司可持續(xù)發(fā)展的戰(zhàn)略?Take in charge of the business requirement of customer by hotline and other channel. 接管需求：通過熱線及其他渠道接管客戶的業(yè)務(wù)需求?Coordinate internal team and customer to come out an agreed service proposal商定方案：協(xié)同內(nèi)部團(tuán)隊(duì)和客戶達(dá)成一致的服務(wù)方案?Coordinate internal team and customer to work together and perform the onsite service協(xié)同現(xiàn)場(chǎng)：協(xié)同內(nèi)部團(tuán)隊(duì)和客戶完成現(xiàn)場(chǎng)工作?Collect the customer satisfaction rate and feedback to internal process. Formal close the service交付回饋：收集客戶滿意率和反饋用于內(nèi)部服務(wù)流程控制，關(guān)閉服務(wù)請(qǐng)求?Notify the decision /risk/plan and next step to bother customer and internal team in the above four steps of service process.根據(jù)以上的四步服務(wù)流程，將服務(wù)需求的決定、風(fēng)險(xiǎn)、計(jì)劃告知客戶及內(nèi)部團(tuán)隊(duì)?Use right tools to let the customer and internal staffs check and review the progress運(yùn)用正確的工具使客戶及內(nèi)部員工了解服務(wù)需求的進(jìn)度?Monthly provide the data trend and report of customer service level and PM degree每月提供客戶服務(wù)及預(yù)防性維護(hù)的相關(guān)數(shù)據(jù)分析和報(bào)告?Provide advice for Engineering further improve of service level and service process. According to the trend to Engineering LT each half year根據(jù)數(shù)據(jù)趨勢(shì)每半年度向工程部管理層提供合理的建議從而提升工程部的服務(wù)標(biāo)準(zhǔn)和服務(wù)流程?Present the service result to customer or SLT為客戶或者管理層展示服務(wù)成果?Complete all required training on AZCOC/SHE/GMP/Compliance policies and standards within prescribed timeframes.在規(guī)定時(shí)間內(nèi)完成公司行為準(zhǔn)則、SHE、GMP、合規(guī)相關(guān)的政策及標(biāo)準(zhǔn)所要求的培訓(xùn)?Strictly conduct all business activities in compliance with the AZCOC/SHE/GMP/Compliance related policies and standards.在進(jìn)行一切與業(yè)務(wù)活動(dòng)時(shí)都嚴(yán)格遵守公司行為準(zhǔn)則、SHE、GMP、合規(guī)相關(guān)的政策及標(biāo)準(zhǔn)。?Comply with the requirements in the letter of commitment on SHE遵守SHE承諾書上的要求
