職位描述
A. Overall Purpose Of The Job
The Service Delivery Executive is responsible for deployment and adoption of Digital Travel Risk Mitigation products for customers in their assigned territory. This is a front line, customer facing and customer advocate role responsible for engaging with clients to discuss, understand, and plan for deployment of our products. This position is also responsible for ensuring optimal adoption of the products.
. Key Responsibilities
- Manage the implementation of all International SOS Digital Travel Risk Mitigation products and services.
- Follow up with customers after deployment to ensure that the client has been successful with getting the solutions adopted by their user base.
- Engage with territory clients to understand, analyze, document and influence the decisions of customers.
- Capture feedback from customers on how to improve the Products and drive their optimal usage.
- Negotiate project plan and ensure scheduled events and milestones are delivered on time.
- Deliver periodic status reports to internal and external clients.
- Train clients on using our products effectively.
- Help clients manage the communications of the initial launch of International SOS Digital Travel Risk Mitigation Products and Services.
- Manage and support a Tier 1 Key Account portfolio within assigned territory.
- Identify up-sell opportunities and coordinate client contact with Sales.
C. Job Profile - Ability to work across technical and business unit teams to achieve results.
- Ability to project a professional image and communicate concepts and issues at a level appropriate to the audience.
- Innovative, creative problem solver with an eye for detail and accuracy.
- Excellent organization skills with proven ability to manage multiple concurrent projects and to adjust to frequent changes in project priorities.
Required Competencies Commitment to excellence, team, and team building.
Commitment to provide a high level of service to customers.
Deliver results and meet customer expectations, through focus on customer needs and satisfaction
Ability to cope with pressure and setbacks, works productively in a pressurized environment
Accepts and tackles demanding goals with enthusiasm, identifies development strategies needed to achieve career goals
Establishes good relationships with clients and relates well to people at all levels; manages conflict
Gains clear agreement and commitment from others through effective persuasion and negotiation, promotes ideas on behalf of self or others
Analyzes and makes rational judgements from available information and produces workable solutions to a range of problems
Required Work Experience
Strong project management experience
Proven service delivery experience for an enterprise application that is delivered as an online service.
Exposure in dealing with multiple contacts from different geographical areas.
Global knowledge and previous experience to international markets.
Required Languages
