職位描述
Major Accountabilities (Describe the main results of the job to be achieved )
Establish the whole customer service process and related SOP/WI;
Lead the customer service team to complete order processing accurately and timely including supporting review, order processing in the ERP system, order reconciliation and etc;
Regular open order and back order review;
Order issue detection and solution due to system error accurately and timely;
Ensure the accuracy and timeliness of order processing;
Provide training to sales team and CS team of service provider;
Month end closing support;
Customer service team management;
Key Performance Indicators (Indicate how performance will be measured: indicators, activities…)
? Ability to meet daily and monthly order processing with accurate deliverables and no major issues from financial statement reviews
? Accurate implementation of NFCM, timely testing of all key controls and reporting, follow up on deficiencies with other functions
? Ability to manage the customer service from service provider
? Good and active communication with internal team and CS team of service provider, timely and accurate order processing
? Establishment of efficient processes including implementation and maintenance of systems and interfaces
? Team management
Job Dimensions (Indicate key facts and figures) Number of Associates: Financial responsibility (where appropriate): Impact on the organisation (where appropriate):
Ideal Background (State the minimum and desirable education and experience level)
Education: BS in accounting /management minimum Languages: Good speaking and writing in English Experience: 10+ years of relevant experience
