職位描述
職位描述：
PRIMARY DUTIES & RESPONSIBILITIES 1. Operations management ? Design with the region Head of Delivery Operations the overall operations processes and systems for supporting and sustaining deployment of leadership, management and transversal learning solutions in assigned countries; requires the assessment and harmonization of operations to apply general standards and unique processes ? Drive optimization of resources and cost efficiencies as results of operations re-engineering, process standardization, and new operational strategies for their assigned countries ? Help manage the effective and timely transition of all global, regional and local programs and project commitments to the new operating model in partnership with current and new owners ? Take accountability for problem solving of regular, daily operational issues by mapping short and long term solutions as well as continuous improvement process; be able to partner with other COE leads/functions what they need to own and/or drive with the business/HR in resolving issues surfaced or raised 2. Session deployments ? Partner with Curriculum leads in supporting pilots of global and regional programs and the transition of processes and ownership for sustaining in countries assigned post pilot stages ? Partner with the Head of Delivery Operations to align standard session deployment processes, resourcing and service level agreements for different global and regional program offerings ? Assess existing support and resources in countries assigned while implementing standard operational processes to fill in gaps and provide alternative solutions or arrangements where needed 3. People management (if applicable) ? Manage extended team of contract workers, partial FTES or interns in remote sites by applying standard management principles; also applying the Leadership & Management Development COE performance standards in job designs and expectations ? Apply LEAD competencies and practice global performance management principles in line with Sanofi general management practice ? Map staff’s stakeholders in their respective country/geo scope and coach them on effective stakeholder management, partnering and service delivery; likewise build personal connections to key stakeholders to get direct customer feedback on staff and overall operations execution 4. Session quality/metrics ? Partner with curriculum leads in collecting feedbacks on session quality, analyze trends and issues over time, and help identify systemic root causes for resolution, i.e., design, deployment, follow through ? Apply general metrics/KPIs for monitoring overall operations health, capacity and capabilities, i.e., session volumes, attendance and cancellations rates, resource capacities (vendors/instructors), process throughput-times, etc.; also support quality improvements with comparative data ? Periodically review the quality implementation, overall investment and cost efficiency for HR and the business in line with Sanofi operational excellence goals. ? Define needed policies, standard procedures and governance infrastructure to keep Sanofi legal and compliant to avoid people issues and audit findings. 5. Engage and contribute to regional and corporate projects ? Contribute to key projects for the company as led by the region HR, by corporate TM or the broader global People & Leadership Development COE. ? Demonstrate positive behaviors and leadership skills to cooperate transversally and support local execution REQUIRED SKILLS & ABILITIES ? Experience and knowledge in operations, quality systems, and continuous improvement ? Knowledge in quality management & methodologies ? Effective stakeholder management and interpersonal communications ? Analytical thinking and problem solving skills ? Results and detail orientation via proven project management and execution ? Ability to work and collaborate in a matrix, international and diverse environment ? Genuine interest in operations and quality improvement ? Some experience in managing junior staff a plus ? Effective written and verbal English ADDITIONAL INFORMATION ? Location: major site/location in Greater China, SEA and JPAC ? Department: Reports to the Head of Delivery Operations for Leadership and Management Development CoE, within the People & Leadership Development COE, Sanofi Human Resources.
